Digital Banking Guides
Discover video and written guides to help you navigate many of our digital online and mobile banking features.
Quick help with your everyday banking needs
Whether you’re looking to transfer funds, convert foreign currency or obtain travel insurance, we’ve got you covered. Plus, get answers to frequently asked questions and quick access to helpful forms.
Frequently Asked Questions
Got questions? We’ve got answers!
Here are some of our most frequently asked questions about online bill payments, mobile banking, debit chip cards and more.
Senior Support Centre
Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways to manage your money and ensures equitable access to all our members no matter how they choose to bank with us.
Access this library of forms to get you started with everyday banking solutions like direct deposit/preauthorized debits, joint account authorization and more.
Foreign currency services are available at all Alterna branches. You can order from a selection of over 25 currencies at competitive exchange rates, and your order will be ready for pick up usually the next business day.
Things don't always go as planned. Get coverage with travel insurance.
We have partnered with CUMIS to offer you “Get Travelin’” insurance program. It is designed to fit your travel lifestyle.
If you need to send or receive money quickly and safely across the country or internationally, a wire transfer (sometimes also called a wire payment) is often the best option.
How can we help?
Your financial well-being comes first
Welcome to a better way to bank. Our knowledgeable team puts your financial well-being first with good, caring and transparent advice while offering all the products and services you need.